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Emergency Management Agency & E-911 Services

Department of Emergency Services (DES)

The Potter County Department of Emergency Services is dedicated to ensuring the safety and well-being of residents through its oversight of both the E-911 services and the Emergency Management Agency (EMA). The E-911 services are responsible for receiving and routing emergency calls, although all 911 calls from Potter County are dispatched through neighboring Tioga County’s center. This collaboration ensures prompt and efficient response times for fire, police, and medical emergencies.

In addition to E-911 services, the Emergency Management Agency plays a critical role in preparing for, responding to, and recovering from disasters, both natural and man-made. The EMA is responsible for coordinating disaster response efforts across local agencies and ensuring that resources are properly allocated during emergencies. From planning and conducting emergency drills to managing public safety communications, the Department of Emergency Services works tirelessly to protect the residents and property of Potter County.

For Emergencies, Dial 9-1-1

For non-emergencies, call

Contact

Phone

Email

20 Mockingbird Lane,
Coudersport PA 16915

Address

Glenn Dunn

Director of Emergency Services

| Ext. 501

911 Coordinator & Emergency Management Coordinator

 

Julie Logue

911 Addressing & QA Coordinator

| Ext. 503

James O'Shea

Operations & Training Officer

| Ext. 504

Kathy Brooks

Administrative Assistant

| Ext. 502

Important Links

Emergency Incident Viewer

The Emergency Incident Viewer is an online tool that provides real-time updates on active emergency incidents within Potter County. It allows the public and emergency personnel to view information such as the type of incident, its location, and the response status. This viewer helps keep the community informed and enhances situational awareness during ongoing emergencies.

DES Facebook Page

Potter County’s official Facebook page provides updates on county services, events, and emergency notifications, but users should note that it is not monitored 24/7, and critical or time-sensitive issues should be directed to the appropriate county departments via phone or email.

Hazard Mitigation Plan

The Hazard Mitigation Plan is a strategic framework developed by Potter County to identify and reduce risks associated with natural and man-made hazards. Its goal is to minimize the long-term impact of disasters by outlining proactive measures that protect residents, property, and infrastructure. The plan is regularly updated to reflect changing conditions and is a critical tool for community resilience.

Code Red

The Code Red app is an emergency notification system that allows Potter County residents to receive real-time alerts about critical situations such as severe weather, evacuation notices, and other public safety emergencies. By using the app, individuals can stay informed and take necessary actions to protect themselves and their families.

ACS-Ham Radio

Licensed amateur radio operators who are interested in assisting the Department of Emergency Services during crises or disasters are encouraged to contact Potter County DES to learn more about volunteer opportunities and sign up for participation.

NG911 Letter to Municipalities

This letter from the Potter County Commissioners to municipalities encourages the adoption of the sample 911 Addressing Ordinance, emphasizing its importance for public safety and effective emergency response. The letter outlines the benefits of standardized addressing, such as ensuring accurate and timely location identification for 911 dispatchers and first responders. It highlights the role municipalities play in supporting this effort by passing the ordinance and aligning with the county’s Next Generation 911 system.

911 FAQ

The 911 FAQ provides essential information on how Potter County’s emergency dispatch system works, including what happens when you dial 911, how calls are routed through Tioga County’s dispatch center, and what details you should be prepared to provide to ensure a fast and accurate response. The FAQ also addresses common concerns, such as what to do if you accidentally dial 911 and how to handle non-emergency situations. This resource is designed to help residents understand and navigate the 911 system effectively in case of an emergency.

911 Dispatch Map

The 911 Dispatch Map is a static map that outlines the geographical region covered by Potter County’s emergency services. It highlights the areas where 911 calls are routed and dispatched, showing the jurisdiction boundaries and providing a clear overview of emergency service coverage. This map serves as a reference for residents and emergency personnel to understand how calls are managed within the region.

Request 911 Address

The 911 Address Request Form is used by residents and businesses in Potter County to apply for a new or updated physical address for emergency services purposes. This form ensures that your property is accurately recorded in the county’s 911 system, allowing first responders to locate you quickly in case of an emergency. The form typically requires details such as property location, contact information, and any relevant landmarks to assist in the assignment of a precise address. Once submitted, the county’s emergency services team will review and process your request.

Next Gen 911 Adoption Map

The Next Gen 911 Ordinance Adoption Map displays which of Potter County’s municipalities have formally adopted ordinances to support the Next Generation 911 system. This map highlights the progress of each township and borough in implementing the necessary legal framework to enhance 911 services with modern digital technology, improving call accuracy, data sharing, and emergency response capabilities. It provides a visual reference for residents and officials to track the adoption status across the county’s municipalities.

Sample Municipal Ordinance

The 911 Addressing Ordinance Sample is a template designed to help Potter County municipalities adopt standardized guidelines for assigning and maintaining accurate 911 addresses. The ordinance ensures that all properties are clearly identified for emergency services, enhancing the response time and accuracy of 911 dispatch. This sample provides the necessary legal language and procedures that municipalities can pass to align with countywide emergency addressing protocols. By adopting this ordinance, municipalities help ensure that all addresses are compliant with Next Generation 911 systems and other safety measures.

The Local Emergency Preparedness Committee (LEPC) is instituted to enhance coordination and planning efforts in the event of emergencies or disasters within Potter County. The committee brings together local officials, first responders, industry representatives, and community members to ensure that the county is prepared for a wide range of potential hazards, from natural disasters to industrial accidents. The LEPC helps develop and review emergency response plans, coordinates training exercises, and ensures that necessary resources are in place to protect public health and safety. If you’re interested in getting involved with the LEPC, please contact the Potter County Department of Emergency Services.